Claims support
When a loss happens, contact Mercantile as early as possible.
We help clients notify insurers, organise the information required and work through the claims process. Early contact is especially important for significant property, liability or business interruption losses.
Report a claim
Contact our claims team.
For a new or developing claim, provide the policyholder name, a brief description of what happened, the date of loss and any immediate action already taken. If the matter is urgent or involves a major loss, use the emergency contact details shown here.
Where safe and reasonable, take steps to prevent further loss and preserve relevant records, photographs, correspondence and other evidence. Do not make admissions of liability or agree settlement terms with third parties without appropriate advice.
Non-urgent claims enquiries
If the matter is not urgent, you can use the form below and our team will respond during business hours.